Contact
We Are Here
Get In Touch
We respond to every message within 12 hours, seven days a week. No bots, no scripts — just real people who care about your skin as much as you do.
Email Us
info@inneracare.com
Response within 12 hours
Response Time
Within 12 Hours
7 days a week including weekends
60 Day Guarantee
Shop with Confidence
Try Innera risk free for 60 days
We'd love to hear from you.
Whether you have a question about your order, need help choosing the right Innera product for your skin, or want to share your results with us — we are here for all of it. Our team is made up of real people who genuinely care about helping you get the best out of your Innera ritual.
Support Hours
Monday to Friday9am — 6pm AEST
Saturday10am — 4pm AEST
SundayEmail monitored
Our Promise
"Every message gets a real response from a real person. Always."
Send Us a Message
Message Received
Thank you for reaching out. We will respond to your message within 12 hours. In the meantime, check your inbox for a confirmation.
Quick Answers
The questions we get asked most often.
How long does shipping take?
Australian orders typically arrive within 3 to 7 business days. International orders arrive within 7 to 14 business days. Free shipping on all orders over $50 worldwide.
What is your returns policy?
Every Innera product comes with a 60 day money back guarantee. If you do not see a visible difference we will refund every cent. No questions, no hoops, no fine print.
Which product is right for me?
The Face Mask is perfect for fine lines, dullness and overall skin renewal. The Neck Pro targets neck laxity and horizontal neck lines. The Sculptor is ideal for jawline definition, puffiness and body firming. Many customers use all three as a complete ritual.
Can I use Innera with my existing skincare?
Absolutely. Use Innera devices on clean dry skin, then apply your serums and moisturisers immediately after. The light therapy enhances absorption and makes your existing products work harder.
Do you ship internationally?
Yes. Innera ships worldwide. Free international shipping on all orders over $50, automatically applied at checkout.